Case Studies
Eliminating Distractions to Focus on Growth
CFO, healthcare provider, Sydney
“Before Zudello was implemented, closing the books was impossible because we weren't able to get an accurate read on our cost of goods sold. Now I'm able to report within a few days of the end of the month. That obviously frees up a significant amount of time for true commercial analysis.”
Supporting Growth with Smart Finance
This Australian-based healthcare provider is on a mission to empower cosmetic nurses and clinic owners to start and grow successful businesses. With demand in the cosmetic health space continuing to rise, the company has seen meteoric growth – offering clinics the training, tools and support they need to thrive.
But while growth was rapid, finance operations lagged behind. Manual processes couldn’t keep pace with the scale of the business, and visibility into key financial metrics – like cost of goods sold – was compromised. That changed with a new CFO and the introduction of Zudello’s FinOps automation platform.
“The company was growing meteorically, revenue was flowing, everyone was happy – so the assumption was everything was great,” says the CFO.
“But the reality was our finance processes were struggling to keep up with the business.”
Laying the Foundation for Scalable Finance
When the CFO joined in early 2024, they quickly recognised the need to modernise the company’s finance operations. Manual reconciliations and non-compliant international tools were causing delays and inaccuracies, particularly during month-end close.
“We had two US-centric tools that really struggled with Australian tax and compliance needs. They ended up creating more work for us,” says the CFO.
Zudello was brought in to automate key finance workflows and integrate seamlessly with the company’s ERP, Sage Intacct. The result: smoother operations, clearer reporting, and time back to focus on growth.
“I could see we had grand plans for where we wanted to be in two or three years,” adds the CFO.
“Zudello helped us scale fast, without increasing the finance team.”
The Factors that Lead the Healthcare Provider to Choose Zudello
Before Zudello, month-end was a bottleneck – often delayed due to unclear cost-of-goods-sold data and manual reconciliations. Now, accurate reporting is possible within days of month-end, freeing up the CFO’s time for deeper commercial analysis.
“It’s a huge difference,” says the CFO.
“We’re no longer chasing numbers – we’re analysing performance and planning ahead.”
Zudello’s deep understanding of Australian business requirements was a key differentiator. Unlike offshore solutions, Zudello handled local invoice structures, tax rules and compliance obligations without complication.
“That was non-negotiable,” explains the CFO.
“Zudello’s ability to process Australian invoices with speed and accuracy made it a clear winner.”
The healthcare provider needed a FinOps solution that would work effortlessly with their existing ERP, Sage Intacct. Zudello’s integration capabilities ensured a smooth implementation and continuous sync between systems.
“We didn’t want to rebuild our tech stack,” says the CFO.
“Zudello slotted straight into our environment and worked from day one.”
Since implementing Zudello, the company has continued to grow – increasing revenue by 30% – without adding more finance staff. Automation has allowed the existing team to focus on high-value tasks rather than manual admin.
“Zudello has taken away a lot of the noise,” says the CFO.
“The team is more strategic and focused. That’s exactly what we needed.”
Results
Faster, More Accurate Reporting
With automation in place, month-end close is no longer a bottleneck. Accurate financials are delivered within days – not weeks – enabling timely decision-making.
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Local Compliance Built-In
Unlike overseas solutions, Zudello understands the Australian business landscape – from tax treatment to invoice structure – ensuring accuracy and compliance.
Growth Without Headcount
Since going live with Zudello, the business has grown another 30% – all without expanding the finance team. Automation supports scalable, efficient operations.
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